If you have been getting complaints from customers about poor call routes with a number of dropped calls, you should consider switching your VoIP services provider. You must go for the right provider that helps you make your services valuable enough to bring success. To get above the rest of the services, you should use a network that comes with the least point of failure and has an interconnection with Tier 1 providers so that the ASR, ACD, SIP and PDD are of robust quality. The VoIP services provider you choose, should deliver a premium quality of services along with the right tools, features, price and ability to compete in the marketplace.
SIP Termination
SIP, Session Initiation Protocol, is a text encoded protocol used as a standard for VoIP to set up and tear down connections over the internet. This protocol helps Internet users to make phone calls to the other SIP users for free and to mobile phones and landlines for a reduced fee. Intact with all the basic features of a phone such as caller ID, call forwarding, call waiting, voice mail, this technology also offers video and audio conferencing, voice calls, online games, streaming media and so much more.
SIP comes with an additional feature. It can split an incoming call which is beneficial as few extensions can be rung at a time and the one who answers first takes the call. This comes in handy when the receiving phones for the same number are located at different places such as an office and a lab, and the phone for both the boss and the secretary.
Advantages of SIP Termination
The major reason a number of companies in various industries are switching to SIP telephony is because it is significantly cheaper than the traditional phone line. The cost for both hardware and maintenance is eliminated along with the expenses of a separate PSTN or data circuit.
Another benefit with SIP termination is that different kinds of communication options can be obtained without any trouble at all. Since it allows video conferencing, instant messaging, voice calls and streaming media, it becomes quite easy for the users to get in touch with their friends, employees, clients or business partners.
Keeping up with the requirements of many businesses, you should avail from the SIP Termination service and offer your customers all that comes with it:
Genband Platform
Expanding communication networks through IP infrastructure, Genband serves to fixed, mobile, cable and Internet service providers throughout the globe. Genband gives you an opportunity to provide the best in the market, be it networking, switching or service solutions to your clients. A leading service provider in the VoIP market, Genband offers fully distributed, access independent, assembled network architectures along with the secure and allied voice and multimedia services. It offers you to streamline as well as strengthen your customer support activities for telephony services. This helps you simplify administrative process, all you have to do is accept orders, remote provisions, activate devices and reduce truck rolls.
Backup Locations for VoIP Softswitch
To ensure the availability of non-interrupted services, you should turn to a service that provides back up locations of VoIP softswitch. If you want to provide better services to your clients, the functioning of the softswitch must be smooth. With its main function as a central device controlling connections between the packet networks and the circuit, softswitch availability is a must for a communication network.
Best of Both Worlds
What if you have a provider that supports both H.323 and SIP protocols? H.323, an ITU VOIP was created around the same time as SIP that fanned out and accepted widely much earlier. Most of the VoIP traffic of the world is carried over this packet-based communication system that supports multimedia applications such as voice, video and data conferencing. Opting for a provider that offers both SIP and H.323 will help you meet high quality standards and add advanced features to your services. By adding H.323, you can inter-operate with other vendors regarding the multimedia applications, allowing users to communicate without worrying about the compatibility.
End User Satisfaction
With the robust quality network that is based upon the parameters like ASR, ACD, and PDD offered by you, your customers can have much more efficient communication. Having a highly competent engineering staff to keep an eye on the entire VoIP network 24X7 in order to maintain flawless services will make your customers satisfied. Offering SIP Termination with other advanced features can help you gain a top spot in the telephony market.
This article has been written by an expert associated with Breezecom, one of the leading wholesale VoIP providers focusing on the Indian sub-continent and the Middle Eastern region.
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