The FAQ is posted on the main Orange Gadgets website and you can access the FAQ by clicking on "FAQ" in the top menu bar or by clicking here.
Another question that has come up repeatedly is the security certificate warning that appears in certain cases up when you try to access the Orange Gadgets Online Store. Regarding the certificate error, you can "add an exception" or click "accept" or something similar with respect to the certificate security notice. The certificate is from Globat.com who is our web-provider so it is perfectly fine to add the exception (your security is not compromised). Besides that, payment for your order is processed on PayPal's website (not Orange Gadgets) so ordering is very safe. We are currently in the process of getting our own certificate such that the warning will disappear in the near future.
Regarding filling paid orders, here is the latest update.
We have currently shipped 277 orders (over 300 modules). We have completely processed and shipped all orders placed up through 10/30/2008 with the exception of the orders listed at the end of this post and 5 orders placed on 10/30/2008 that still need to be shipped.
Upcoming week will be our fourth week of shipping and we expect to have fully cleared the backlog by the end of this week. Thanks for being patience and sticking with us through these busy past weeks.
I also wanted to make Italian customers aware of the fact that the Italian post office seems to be randomly charging customers additional fees. Some Italian customers have reported a 15 dollar fee, two customers reported a 20 Euro fee and one customer a 22 Euro fee.
The category the GPS module is classified under is HS tariff number 852691 which is duty free (at least here in the US), but since it is a international tariff number code I would expect it to be duty free in every country that uses HS tariff codes.
I suggest that Italian customers inform themselves of the customs regulations for Italy and in particular with respect to the above HS tariff number and border fees. You should be able to find this information online or by calling your local customs office. The fees the Italian post office is charging are excessive. In case the additional fees are legal, note that according to the Terms of Service of Orange Gadgets website, the customer is responsible for paying any import duties and taxes on his order.
Lastly, we are trying to get in touch with a few customers who have not responded to our emails. If your order or customer number is below, please contact us as soon as possible at orders@orangegadgets.com to resolve issues with the shipping address/method and to avoid further delay:
- Order id: 413, Customer id: 305
- Order id: 626, Customer id: 438
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